The Doctor's Communication...
Peter Tate,
Francesca Frame
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Understanding Healthcare...
Michael Howell,
Jennifer Stevens
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The Best Patient Experience:...
Robert Snyder
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Patient-Centered Medicine:...
Moira Stewart,
Judith Belle Brown
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Through the Patient's Eyes:...
Margaret Gerteis (Editor),
Susan Edgman-Levitan (Editor)
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The Customer Revolution in...
David W Johnson
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Market-Driven Health Care:...
Regina Herzlinger
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Value Management in...
Nathan William Tierney
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Service Fanatics: How to...
James Merlino
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Leadership for Great Customer...
Thom Mayer
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A Physician Guidebook to the...
Robert Snyder
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Our Present Complaint:...
Charles E Rosenberg
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The Practice of Autonomy:...
Carl Schneider
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Achieving Service Excellence:...
Myron D Fottler, Ph.D.
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The Doctor's Communication...
Dr. Peter Tate
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Who Killed Healthcare?:...
Regina Herzlinger
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Don't Lose Your Patients:...
Herbert S Strean, D.S.W.
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Consumer Satisfaction in...
William Winston,
Paul A Sommers
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Managing Patient Expectations...
Susan Keane Baker
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Person-Centered Health Care...
Dak Kopec
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Next in Line: Lowered Care...
Timothy Hoff
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Market-Driven Health Care:...
Regina E Herzlinger
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Prescription for Excellence:...
Joseph A Michelli
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If Disney Ran Your Hospital:...
Fred Lee
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