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Brad Cleveland
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Call Center Operations...
Brad Cleveland
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Call Centers For Dummies
Real Bergevin,
Afshan Kinder
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Call Center Management on...
Brad Cleveland,
Julia Mayben
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You Say It First
Katie Cotugno
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Disconnected: Call Center...
Debbie J Goldman
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The Call Center Handbook: The...
Keith Dawson
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Call Centers for Dummies
Real Bergevin,
Raal Bergevin
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Telephone Triage Care
Claire Hunter (Editor)
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Call Center Leadership and...
Brad Cleveland,
Debbie Harne
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Call Center People Management...
Brad Cleveland,
Debbie Harne
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The Positive Coach Approach:...
Sally Cordova,
Judy McKee, Ma
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The Call Center Handbook
Keith Dawson
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Mettre En Place Et Exploiter...
Patrick Devoitine
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Working the Night Shift:...
Reena Patel
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Managing and Motivating...
Malcom Carlaw,
Peggy Carlaw
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One Night at the Call Center
Chetan Bhagat
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Call Center Freak
Kaylha Karrington
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Contact Center Management:...
Jan Smets
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Lives on the Line: How the...
Sallaz
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Call Center: A Focus on...
Gwen Oglesby
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Tele-Stress: Relief for Call...
Stephen Coscia
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Working the Phones: Control...
Jamie Woodcock
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ICMI's Call Center Management...
Brad Cleveland
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