Call Center Management on...
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Call Center Operations...
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Call Centers For Dummies
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Call Center Management on...
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You Say It First
Katie Cotugno
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Disconnected: Call Center...
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The Call Center Handbook: The...
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Call Centers for Dummies
Real Bergevin,
Raal Bergevin
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Telephone Triage Care
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Call Center Leadership and...
Brad Cleveland,
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Call Center People Management...
Brad Cleveland,
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The Positive Coach Approach:...
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Judy McKee, Ma
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The Call Center Handbook
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Mettre En Place Et Exploiter...
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Working the Night Shift:...
Reena Patel
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Managing and Motivating...
Malcom Carlaw,
Peggy Carlaw
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One Night at the Call Center
Chetan Bhagat
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Call Center Success:...
Lloyd C. Finch
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Call Center Freak
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Contact Center Management:...
Jan Smets
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Lives on the Line: How the...
Sallaz
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Call Center: A Focus on...
Gwen Oglesby
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Tele-Stress: Relief for Call...
Stephen Coscia
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ICMI's Call Center Management...
Brad Cleveland
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