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Call Centers for Dummies
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You Say It First
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Disconnected: Call Center...
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The Call Center Handbook
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The Positive Coach Approach:...
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One Night at the Call Center
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Call Centers: Technology &...
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Call Center Leadership and...
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Mettre En Place Et Exploiter...
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Telephone Triage Care
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Managing and Motivating...
Malcom Carlaw,
Peggy Carlaw
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The Call Center Dictionary:...
Madeline Bodin
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Call Centres and Human...
S Deery (Editor),
N Kinnie (Editor)
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Call Center Success:...
Lloyd C. Finch
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Call Center Freak
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The Call Centre Training...
John P Wilson
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Contact Center Management:...
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Lives on the Line: How the...
Sallaz
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