You Say It First
Katie Cotugno
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A Nation on the Line: Call...
Jan M Padios
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Working the Night Shift:...
Reena Patel
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Disconnected: Call Center...
Debbie J Goldman
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Managing and Motivating...
Malcom Carlaw,
Peggy Carlaw
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The Call Center Handbook: The...
Keith Dawson
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The Call Center Dictionary:...
Madeline Bodin
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Call Centres and Human...
S Deery (Editor),
N Kinnie (Editor)
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Call Center Freak
Kaylha Karrington
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Lives on the Line: How the...
Jeffrey J Sallaz
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Call Center: A Focus on...
Gwen Oglesby
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Tele-Stress: Relief for Call...
Stephen Coscia
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Working the Phones: Control...
Jamie Woodcock
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Designing the Best Call...
Brendan Read
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Call Center Operation: Design...
Duane Sharp
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Gower Handbook of Call and...
Natalie Calvert (Editor)
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Borders in Service:...
Kiran Mirchandani,
Winifred Poster
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Call Centers and the Global...
Andrew J.R. Stevens
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Call Center Continuity...
Jim Rowan
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Re-organising Service Work:...
Karen A Shire,
Ursula Holtgrewe
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Labour Markets and Identity...
Anthony Lloyd
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Women, Identity and India's...
J.K. Tina Basi
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