Introduction to Library...
Thomas L Carter,
G Edward Evans
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Serving the Difficult Customer
Kitty Smith
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Interlibrary Loan Sharks and...
Benita L Epstein,
GraceAnne A DeCandido (Foreword by)
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Customer Service Excellence:...
Darlene E Weingand
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Assessing Service Quality:...
American Library Association
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The Library and Its Users:...
John M Budd
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Reference Services and...
Linda S Katz
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Introduction to Library...
G Edward Evans
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Introduction to Library...
Anthony J Amodeo,
Thomas L Carter
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The Assertive Librarian
Janette S Caputo
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It Comes with the Territory:...
Anne M Turner,
Gordon Conable (Foreword by)
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When they turn to us :...
Free Library of Philadelphia,
Eleanor Jo Rodger
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Booktalk! 3: More Booktalks...
Joni Bodart-Talbot
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Educating the Library User
John Lubans
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Knowing Where to Look: The...
Lois Horowitz
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Libraries and Cultural Change
Ronald C Benge
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Customer Service: A How-To-Do...
Suzanne Walters
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Booktalk! 2: Booktalking for...
Joni Bodart
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Book Discussions for Adults:...
Ted Balcom
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Book Availability and the...
Michael Keeble Buckland
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Problemática da leitura :...
Jacinto do Prado Coelho,
Centro de Literaturas de Expressão Portuguesa das Universidades de Lisboa
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Educating the Public Library...
John Lubans
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Using libraries effectively
Gerald E. Brogan,
Jeanne T. Buck
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Library assistance to readers.
Robert Lewis Collison
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